This industry-leading guarantee is our way of saying you can count on us to get your soils, stones and mulches to your destination, on-time and on budget every time or we’ll make it up to you. We are ultra-confident that your bags will arrive on schedule and on budget, in fact we guarantee it.
Put simply, CUBAGs 3D guarantee is the best guarantee in the landscape supply game on earth, period.
- Delivered: on time or your money back ! .... plus we pay you $100 for the inconvenience.
- Discounts: the best home delivered price guaranteed ! .... or we pay you the difference, plus $100.
- 90 Day 100% Money Back Guarantee .... if for any reason you are not satisfied we will collect the goods and refund your money, no questions asked.
THE NOT SO FINE, FINE PRINT
If your bags do not arrive by the end of the scheduled day or (without agreement) before or after your scheduled delivery date, barring breakdowns/mechanical issues, motorway closures or natural disaster events beyond our control, we will refund your money and reimburse you a further $100. Should your order qualify under the guarantee, you decide you still want the product and decide to accept late or early deliveries we will still reimburse you the $100, unless you have agreed to or requested an earlier or later delivery date.
Product comparisons must be:
- Compared with an identical product that is eligible for delivery within Cubag's free delivery zones.
- In cubic metre bags & mobile forklift delivered. i.e. not compared versus a bulk tipper load of product.
- Priced with the bag/packaging inclusive in the price. i.e. no bag deposits or prices that are net of bag/packaging costs.
- Verifiable either online or in printed advertisements.
Best delivered price guarantee is also valid for 30 days after your purchase.
90 Day 100% Money Back Guarantee:
- Applies to our 1m3 regularly stocked website products on free delivery orders only. Does not apply to custom freight, outer area, hiab deliveries, special order products, carryable (small) bags, 0.25m3, 0.5m3 or quantities over 4m3.
- Applies to full bags only, not opened bags with product extracted from it or product already tipped out or spread in the garden.
- We will pick up and collect the product freight free anytime within 90 days.
Any refunds are GST inclusive and will be treated as a credit versus your initial purchase and credit back to the same credit card or bank account that you initially paid with.
Should your initial purchase be under $100 then the balance will be credited against your account for future use.