WHAT ARE YOUR CHRISTMAS AND NORMAL SUPPORT OFFICE OPERATING HOURS?
CHRISTMAS HOURS AND DELIVERIES:
Our pre-Christmas deliveries have now closed until we reopen on Monday 7th January 2019, at which time the orders placed over the summer break will be processed and dispatched in a first come, first serve basis. Our support office staff will be taking their annual well earned break from 5pm on Friday 20th December, resuming our normal hours again at 8am Monday 7th January 2019.
NORMAL SUPPORT OFFICE HOURS:
We are currently only available on Email Support which is open Monday to Friday, 8.00am to 5.00pm on firstname.lastname@example.org
IF I'M PAYING BY BANK DEPOSIT, WHO DO I TRANSFER THE MONEY TOO?
Please include your Order Number & Full Name for our reference.
*Please note that production of your order will not begin until the payment has cleared and shows in our account. If you book a day for delivery using the date chooser, we cannot guarantee delivery will take place on that day if the payment has not cleared in time.*
HOW DO I KNOW HOW MUCH PRODUCT I NEED?
You simply need to find out the below measurements in meters for the area you are wanting to cover:
- The length
- The width
- The depth that you would like the product laid at (how deep or thick)
Once you have these measurements you can use the below formula to calculate how many m3 you require for the project:
For example; Your area is 2m wide by 7.0m long and you think you would like the product to be laid at 70mm (0.07 of a meter) thick
The formula to calculate the volume of product that you need to order this:
2.0×7.0×0.07 = 0.98m3 (or 1.0m3)
CAN I ORDER FOR OUT OF AUCKLAND DELIVERY?
No, unfortunately we are only currently able to offer free delivery in our Auckland free delivery zones.
HOW QUICKLY CAN YOU DELIVER MY ORDER?
Most products are made to order, so if you need a specific day (Monday to Friday) and need the stock urgently, then feel free to email us and we'll do our best to fit you into the production schedule. The earlier the better, but we will try our best to accommodate. Payment is required upfront in these instances.
HOW DO I KNOW WHAT TIME MY ORDER WILL BE ARRIVING?
Upon placing your order you will first receive an email and text message acknowledging receipt of your order. This will have a scheduled day for delivery which you select upon checkout page. On the scheduled delivery day you will receive an email from us and a text message when your order has been dispatched. With our free delivery service we cannot confirm a time of day as this will be determined by the freight company, motorway flows and geographical locations for the days deliveries around Auckland.
DO I NEED TO BE HOME TO RECEIVE DELIVERY?
No! Simply tell us in the delivery instructions, in a detailed manner, where you want the product placed and our wonderful delivery team will try their best to put them right where you want.
WHAT DO I NEED TO HAVE, IN ORDER TO HAVE A SUCCESSFUL DELIVERY?
In order for delivery to go smoothly, you need to provide us with some delivery instructions at the time of placing your order. Simply include them on the 'cart' page, in the checkout process, which will be the first page which loads after hitting "Add to Cart" from any product page. If you scroll down once on the cart page, you will see the field for entering your delivery instructions. Our deliveries are made by truck mounted forklift for all bulk bag orders. We recommend you measure the narrowest point of your access and advise us of this measurement. We require a minimum width of 2.7 meters to access your property. Truck mounted forklift deliveries cannot be made into garages/carports, over fences, on hills/slopes or where low power lines or over hanging trees are in place. If you are unsure if delivery is possible, please contact us and we will do our best to advise you. Please email us if you would like a quote for hiab delivery (should you require over fence access).
CAN I DELAY MY DELIVERY/POSTPONE MY DELIVERY DAY?
Yes, as long as the product has not been loaded onto the truck and dispatched from our yard. As much notice as possible is appreciated and to avoid disappointment please advise us prior to the scheduled day for delivery.
CAN I MIX AND MATCH PRODUCTS FOR DELIVERY AT THE SAME TIME? OR, PUT ANOTHER WAY, DIFFERENT PRODUCTS ON THE SAME LOAD?
Yes you can. You can mix and match as many products as you like on the same delivery order. Simply add it all into your cart, and we’ll take care of the rest.
I HAVE SOME OTHER LANDSCAPING MATERIAL IN MY BULK BAG, IS THIS TO BE EXPECTED?
Our products are bulk packed on the same line as other landscaping materials. Whilst we try to do our very best to ensure that the products are contaminant free, occasionally you may find a small amount of other product in your bag.
HOW CAN I ORDER?
This is the easiest part. Simply head over to our range of online landscape supplies, or contact our helpful sales team on our toll-free 0800 47 33 66 number, Monday to Wednesday, and they will talk you through the process of placing an order. They’re also available to answer any of your questions at any stage in the ordering process. Alternatively, our email support is available within opening hours, Monday to Friday, on email@example.com
WHAT DO I DO WITH THE BAGS AFTER DELIVERY?
All bags are to be returned to us. As long as they’re empty and in a reusable condition, once the bags are empty simply fold them up and request a bag return from us. This will be sorted free of charge (within our free delivery region). We’d appreciate if they’re hosed down prior to laying. Please note that if the bags are cut or damaged and unusable a $20 + GST cost per bag can apply. If you are outside of our free delivery region and paid for your delivery, then we will talk with you to see if a closer pick up point can be arranged to collect the bags.
WILL DAMAGE OCCUR TO MY PROPERTY FROM THE FORKLIFT?
If this is a concern for you, we advise marking your delivery on a hardened surface. Whilst our drivers take every care to ensure that no damage is caused, if we have had rain prior to delivery it is possible that some damage by way of tyre imprints will occur to your grass areas from the forklift. Please note that the mobile forklift is an extremely heavy piece of machinery and therefore is not advised for driving across grass, tarseal, geometrical plastic honeycomb type pebble stabilizers, for White Chip, Pebble, Gravel or any other Aggregate. If you have any concerns about potential damage to your property then please let us know in advance.
I DON'T HAVE ACCESS TO THE DELIVERY LOCATION, SO NEED IT TO BE HOISTED OVER A FENCE, CAN YOU DO THIS?
Yes. In some cases we appreciate access is difficult so we have to option to have your Cubag’s delivered via crane-truck, or more commonly known in New Zealand as a hiab. There are various sizes of cranes required dependent upon lift and weight needing to be lifted. Additionally the distance the crane must reach needs to be considered. The hiab can crane the product pretty much anywhere on your property, dependent on height, room on the ground for the truck to anchor itself and whether or not there are overhanging trees and wires. Simply email us with your requirements and we can quote for delivery via hiab truck.
DO YOU GIVE TRADE DISCOUNTS?
As our products are already well priced, at this point in time we do not give trade discounts, we do have a lot of tradesmen that use and enjoy the ease of our service.
DO YOU GIVE CREDIT?
No. Your order must be paid for prior to dispatch either by credit card or direct credit.
WHAT HAPPENED TO THE GREEN GOPHER NAME AND BRAND?
We’ve undergone a subtle shift in our service and product offering and we feel the name Cubag (cubic metre in a bag) communicates our brand promises to consumers more effectively. However, the process is very similar with the same top quality products, great prices and impeccable customer service!
We currently deliver to most parts of the Auckland region. Please enter your delivery address as prices can vary by location.
Your delivery address is: